Here are a few FAQs about ordering through us. If you have any more questions, feel free to give us a call!
Browse our catalog by using the navigation at left or using the search. Once you have found what you are looking for, click on the order button to add to your shopping cart. You will see your shopping cart which will list the cost for each item. You can change your mind later and easily add and subtract items from your shopping cart. Continue shopping until you’re ready to check out. When you have finished shopping, click on the Shopping Cart. You can remove items, add or subtract from the quantities ordered by using the buttons provided in the shopping cart.
Phone: 1-800-826-0654
Fax: 541-451-5455
M-F 5am-5pm PST
E-mail: rmi@rmi-online.com
(When emailing, please place your order number in the subject heading)
An e-mail confirmation will send once we get your order. You will receive a second email when the order ships.
Most items will be available, but in the case of an item being out of stock we will notify you.
As soon as we receive the backorder, we will ship it out with no cost to you.
We accept Visa, MasterCard & Discover only.
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination.
We will charge your credit card once your order ships.
Please open your shipment as soon as you receive your order and check for discrepancies. If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 10 business days of delivery by calling 1-800-826-0654 or by sending an e-mail containing your name, order number and a description of the problem. When emailing us about your order, please place your order number in the subject heading.
If a form or mannikin needs to be returned, it must be done within one year of the purchase date. For supplies, please return your items within 45 days. A 15% restocking fee may be applied.
If a form is discolored or dirty, it will be considered a “2nd” and you will receive 50% off the purchase price, to be used as an “in-house” credit. If you have purchased a form as a “2nd”, it is not returnable. Special pours are also not returnable. Any form that has had the surface altered in any way (has been glued, cut, etc.), is NOT RETURNABLE, regardless of the purchase date.
Once we have received and processed your return, we will issue your refund. Please let us know if you every have any problems or concerns about our policies. We appreciate your feedback.
Once we have received and processed your return, we will either instantly credit your account or refund your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.
Any personal information you share with Research Mannikins Taxidermy Supply will be closely guarded. Our shopping cart is safe and secure (using encrypted codes) and your personal information (e-mail address, telephone number, credit card number, etc.) is not, and will not, be shared, traded, sold or given to any other company.
We do not share or sell any customer emails or information. View our complete Privacy Policy.
We can be contacted by phone Monday-Friday between 8am-5pm PST at 1-800-826-0654. If one of our customer service representatives is not available, please leave a message and we will respond to you as soon as possible. You may also e-mail us at rmi@rmi-online.com. When emailing us about your order, please place your order number in the subject heading.
Squirrels are excluded from this sale
