FAQs

Browse our catalog by using the navigation at left or using the search. Once you have found what you are looking for, click on the order button to add to your shopping cart. You will see your shopping cart which will list the cost for each item. You can change your mind later and easily add and subtract items from your shopping cart. Continue shopping until you’re ready to check out. When you have finished shopping, click on the Shopping Cart. You can remove items, add or subtract from the quantities ordered by using the buttons provided in the shopping cart.

If you have questions or difficulties, please contact us at:

Phone: 1-800-826-0654
Fax: 541-451-5455
M-F 5am-5pm PST
E-mail: [email protected]
(When emailing, please place your order number in the subject heading)

An e-mail confirmation will send once we get your order. You will receive a second email when the order ships.

This is a good FAQs

Shipping costs are calculated after your order is boxed and processed.

• We ship to all 50 states and internationally. Regulated items can only ship to the 48 contiguous states.
• We will ship to the carrier of your choice, unless you request in comments to have us choose the fastest and lowest-cost method.
• Shipments to PO Boxes are sent via US Postal Service.
• We ship to rural route numbers.
• We can ship to multiple locations, just specify what goes where in comments
• Orders are processed and shipped within 24 hours.
• We will send you a confirmation of your order via email, as well as when it ships.

Most items will be available, but in the case of an item being out of stock we will notify you.

As soon as we receive the backorder, we will ship it out with no cost to you.

We accept Visa, MasterCard & Discover only.

One of the most FAQS. Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination.

We will charge your credit card once your order ships.

Please open your shipment as soon as you receive your order and check for discrepancies. If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 10 business days of delivery by calling 1-800-826-0654 or by sending an e-mail containing your name, order number and a description of the problem. When emailing us about your order, please place your order number in the subject heading.

Defective or damaged or missing items: 

If a form or mannikin needs to be returned, it must be done within one year of the purchase date. For supplies please return your items within 45 days. A 15% restocking fee may be applied.
If a form is discolored or dirty, it will be considered a “2nd” and you will receive 50% off the purchase price, to be used as an “in-house” credit. If you have purchased a form as a “2nd”, it is not returnable. Special pours are also not returnable. Any form that has had the surface altered in any way (has been glued, cut, ect.), is NOT RETURNABLE, regardless of the purchase date.

Crediting your refund:

Once we have received and processed your return, we will issue your refund. Please let us know if you every have any problems or concerns about our policies. We appreciate your feedback.

How long does my refund take?

Once we have received and processed your return, we will either instantly credit your account or refund your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.

Any personal information you share with Research Mannikins Taxidermy Supply will be closely guarded. Our shopping cart is safe and secure (using encrypted codes) and your personal information (e-mail address, telephone number, credit card number, etc.) is not, and will not, be shared, traded, sold or given to any other company.

Absolutely Not. We do not share or sell any customer emails or information. View our complete Privacy Policy

The most important FAQs! We can be contacted by phone Monday-Friday between 8am-5pm PST at 1-800-826-0654.  If one of our customer service representatives is not available, please leave a message and we will respond to you as soon as possible. You may also e-mail us at [email protected].  When emailing us about your order, please place your order number in the subject heading.